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Gems TV Complaint - Ruby from Gems TV ;Guide price £50,000 paid £5,000 independent valuation worth £400!
Gems TV Complaint

Gems TV Complaint


Ruby from Gems TV ;Guide price £50,000 paid £5,000 independent valuation worth £400!

My late wife, Denise was a great fan of Gems TV and brought over 250 items of jewellery spending over £40,000 and because of her belief in the company and its gemstones I purchased a 18 carrot Madagascan Ruby described as an original, rare stone with a guide price of over £50,000. I bought it for £5,000. and I kept it along with all of Denise's jewellery.
Sadly my wife passed away on May 13th 2009. Last March ,for the first time, I felt able to open her beloved jewellery box. The first item was the ruby and I sent it away to be appraised.
I was shocked to find the Ruby with a guide price of over £50,000 was worth £400 and it was described by the appraiser as 'Glass filled'.
Despite many registered letters and 3 different appraisals (as Gems TV refused to accept the independent one and insisted I take it to Samuels to have it valued their ) they have acted in a very poor fashion. I have asked for their help and advice to resolve the problem but they couldn't have been ruder, culminating in a women called Lauren from Gems TV phone the down on me because she wouldn't answer my questions.
I am now left with worthless piece of jewellery I believed to be worth at least £50,000. I have further forked out monies for valuations and registered post.
I am currently working out my next cause of action and would appreciate any help.

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GemCollector says: (4 years ago)
I feel I have also been duped in the same manner. On TV the presenters describe genuine gemstones and mislead customers by implying how rare it is to source the stones. I purchased a ring with a FAKE Rajasthan garnet and one of the surrounding stones fell out. A stone has fallen out of every purchase I've made and Gems TV is unable to fix it.

Not acceptable and I plan to seek and receive justice.

GemsTVUK says: (4 years ago)
Good Afternoon,

We are sorry to hear that you are not satisfied with the quality and value of your Gems TV jewellery. The start price in our auctions are 'guide prices' only, our presenters state this on air continuously.

Gems TV UK endeavour to deliver the best possible service to our customers which is why with the help of our customers, Feefo, our independent review platform continues to rate our service 99% positive and product quality 95%.

You can see our recent customer reviews here: http://www.feefo.com/GB/en/reviews/Gemporiacom_uk/?id=633935

Please contact us using the details below so that we can look into this further for you.

Gems TV UK
Email: help@gems.tv
Telephone: 0845 6588 663
(USA Telephone): 1-800-500-6010

RiaMacQ says: (5 years ago)
Many of the larger stones are glass-filled, the 'guide price' is just a number. It has no real reflection on the true value of any gemstones being sold by the company. There's no such thing as a free lunch and if you really think you can buy something retail for a tenth of it's alleged value then you are truly mistaken. That said if you paid £5k for something that now is only valued at less the 10% of hte price paid then you definitely have grounds for legal action.

bruby says: (5 years ago)
When they sell rubies and sapphires most of them are treated, filled, irradiated or enhanced. very few are natural and they have an N next to them. The rubbies have an F next to them- which means they are glass filled. You should open your eyes and read the info before buying.

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