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Gems TV Complaint - Returned
Gems TV Complaint

Gems TV Complaint



I ordered a garnet ring an a gold necklace from gemstv. The necklace looked nothing like the one on tv.I was totally dissatisfied so i returned it in a timely fashion ( you have 30 days to get the items back to their warehouse) When I called to check on my refund the customer service rep told me the system shows the estimated date of delivery to them was several days away and by that time my 30 days would be up and therefore I would be ineligible for a refund. Then she refused to let me speak to a supervisor.

I think if UPS tells them they have the pkg and will deliver it in a few days, that should be enough evidence that I returned it in the allotted time therefore securing my refund.They are already racking up selling "gems" do the have to be rip off artists too?

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GemsTVUK says: (4 years ago)
Good Afternoon,

We are sorry to hear that you were not satisfied with your recent Gems TV shopping experience.

We endeavour to deliver the best possible service to our customers. We use an independent review company called Feefo and our service rating is currently 99%.

You can read our recent customer reviews here: http://www.feefo.com/GB/en/reviews/Gemporiacom_uk/?id=633935

Please contact us using the details below so that we can in to this further for you.

Gems TV UK
Email: help@gems.tv
Telephone: 0845 6588 663
(USA Telephone): 1-800-500-6010

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