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Gems TV Complaint - Pariba Tourmaline not a Pariba from GmsTV - Gemstones
Gems TV Complaint

Gems TV Complaint

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Pariba Tourmaline not a Pariba from GmsTV - Gemstones


After purchasing a PARIBA TOURMALINE from Gems TV IN 2006. A experts valuation report said the ring was not as discribed and only worth £500, I pid £1194. It was returned the same day and Gems TV re Simon put £100 in my account for the stress caused & the valaution upon the receipt of the ring For months I requested a full refund, it never came I asked each month for 5 months no return. Life kicked in & I didn't contact again until Jan 2007, still same old same old. So to date although sending Steve Bennett proof & the "helpful" team proof I still haven't had a return. I'm divorcing now the money initially came from my mother who is now frail and I'd like to do something for her like a holiday. Gems TV are ignoring me and have blocked my comments on their face book page! please help

K.D.B


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Comments


GemsTVUK says: (4 years ago)
 0
Good Afternoon Kay,

We endeavour to deliver the best possible service to our customers and pride ourselves on our customer service.

We are still waiting for you to send through the proof of delivery (POD) for the ring that you sent back to Gems TV.

Please contact us using the details below so that we can discuss this further.

Best regards,

Gems TV UK
Email: help@gems.tv
Telephone: 0845 6588 663
(USA Telephone): 1-800-500-6010




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