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Gems TV Complaint - Gems TV NO REFUND of over £1000 as promised! - Gems TV: Pariba Tourmaline white gold ring
Gems TV Complaint

Gems TV Complaint


Gems TV NO REFUND of over £1000 as promised! - Gems TV: Pariba Tourmaline white gold ring

I purchased a pariba tourmaline in white gold in 2006 costing appx £1119. It arrived it was sharp it caught my finger on the shank, I immediately & on the same day took the ring to a reputable jeweller who looked and said it wasn't what I paid for and would I like a valuation to send to the Co.that was agreed and it would cost me appx £25. I agreed. I rang Gems TV immediately after I left the jewellers and spoke to Ben Gems at TV. I told him of my disappointment & I would be returning the ring. I was clearly upset as this was the largest amount I had ever spent on something for me, the money was left from my uncle. He offered to pay for the return and ON RECEIPT OF THE RING would put £100 into my account to pay for the valuation and on their own investigations would write to me. They received the ring the £100 was paid into the ONLY account they had for me, with a promise of my £1119 being returned within 30 days. I have a diary of each day & phone calls made but they have ignored it constantly. I have sent all the proof that the ring was returned and INDEED them receiving it, and still no refund. Why has it taken so long it's been constant for years. I contacted the owner Steve Bennett through his charity site on F/B, I sent the relavent info to him in detail on a Monday it was back with me on a Tuesday unopened!!! So what does that tell you. My only alternative is to take them to court which I will but I should not have to suffer the inconvenience. I want my money back now. Kay De Vere-Burt

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GemsTVUK says: (4 years ago)
Good Afternoon Kay,

We are sorry to hear that you were not satisfied with your recent Gems TV shopping experience.

We endeavour to deliver the best possible service to our customers. We use an independent review company called Feefo and our service rating is currently 99%.

You can read our recent customer reviews here: http://www.feefo.com/GB/en/reviews/Gemporiacom_uk/?id=633935

Please contact us using the details below so that we can look in to this further for you.

Gems TV UK
Email: help@gems.tv
Telephone: 0845 6588 663
(USA Telephone): 1-800-500-6010

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