Gems TV Complaint

Gems TV Complaint

ADVERTISEMENT

Disgusting Customer Service - Gems Tv / Gemporia.com


Disgusted with Gems UK (Gemporia.com) recently. There pieces are of very poor quality. Forever returning pieces where stones have fell out or lost there sparkle and lustre. There price promise continually changes to suit them and they are awful at refunding returned items. Change policies without notifying customers and then speak to us like crap! Also, are not bothered about losing custom! No attempt to rectify the situation just get told it is our prerogative if we want to leave!


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Gems TV
SUBMIT a ticket
for Gems TV
WATCH videos
for Gems TV
More Gems TV Reviews and Complaints MORE reviews and complaints
for Gems TV

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments


GemsTVUK says: (3 weeks ago)
 0
Good Afternoon,

We are sorry to hear that you were not satisfied with your recent shopping experience. We would like to know if this shopping experience was with Gems TV UK (owned by The Genuine Gemstone Company) or Gems TV USA (owned by JTV).

We (Gems TV UK) endeavour to deliver the best possible service to our customers which is why with the help of our customers, Feefo, our independent review platform continues to rate our service 99% positive. You can see our recent customer reviews here:
http://www.feefo.com/GB/en/reviews/Gemporiacom_uk/?id=633935

If your complaint is with regards to a Gems TV UK purchase please contact us using the details below so that we can look into this straight away for you.

Gems TV UK
Email: help@gems.tv
Telephone: 0845 6588 663
(US Telephone): 1-800-500-6010



GemsTVUK says: (3 weeks ago)
 0
Hi All,

We are sorry to hear that some of you have not been satisfied with your Gems TV shopping experience. After reading your complaints, we suspect that some of you are referring to Gems TV in the U.S.A owned by Jewelry Television(JTV).

Gems TV in the UK is owned by us (The Genuine Gemstone Company) under our online home Gemporia.com. We use an independent review company called Feefo and our service rating is 99%. We endeavour to deliver the best possible service to our customers.

You can read our recent customer reviews here: http://www.feefo.com/GB/en/reviews/Gemporiacom_uk/?id=633935

If you are in doubt or still believe that your complaint is with Gems TV UK please feel free to contact us using the details below.

Gems TV UK
Email: help@gems.tv
Telephone: 0845 6588 663
(US Telephone): 1-800-500-6010



cresthill29 says: (4 weeks ago)
 0
BUYER BEWARE!!!!!!! I just bought a 1ctw ring. The ring when it came in was "OK" for 250.00 The problem is POOR QUALITY!!!

What takes 4 days to get from the UK , takes 21 to get back to them . They are FAST at taking that money , but here lies the reason . Once you return it to NY , they put it aside until they get enough packages to send back which usually means 3 weeks. BUYER BEWARE when purchasing from them because if you are returning your item , it will take up to 3 WEEKS to get a refund.



Docdee says: (1 month ago)
 0
I have just bought a so called 1carat diamond ring,
Set in 9k gold. It's the 10k gold it's like a very cheap
Costume jewellery with extremely inferior diamonds.

They have no telephone number for customer service .
I will be sending this piece of scrap back and never purchase off them again.

I purchased some earrings few years ago, again totally rubbish. Sent them back.
I thought I would give them another chance. More fool me!!



Boxie4069vinnie says: (2 months ago)
 0
Michelle Guy. Is my name. The way you can tell if a diamond is real. You can burn it. If it doesn't Turn black it's real. You can wife the black smolder off. And if you take a real diamond you can cut glass



emeraldgirl says: (4 months ago)
 -1
I cant believe some of these comments. I have had nothing but a professional service from Gems and the jewellery is superb, and if I don't like it I just send it back and get a refund - no problem



Halfpint says: (6 months ago)
 0
I have brought alot of jewellery from gems and i love it i have sent pieces back and they have been professional and polite i have no concerns and will continue to purchase itens ftom linda



starrz14 says: (7 months ago)
 0
Their pricing policies suit them alone. They have absolutely no shame about charging a long time customer hundreds of dollars more for an item purchased on Live TV vs. their website. The first time I caught them doing this to me was the last time I ever bought anything from them.




login with Facebook and share your reviews

More Gems TV reviews


Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team