Gems TV Support Tickets All Reviews

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Gems TV Reviews

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  • faulty return



    lapis lazuli pendant damaged comments left on my accaount that item is not damaged...!!?? i fail to see how anyone could miss the bent/buckled setting...it was a big pendant!...it makes me look dishonest and i am not...more care must be applied when checking items for shipping (it was damaged b4 it left the dept.)and when faulty items are returned...i had a returns number asweLL...so please gems tv...look at your staff training! and please remove your comments that are on my account i am hurt by them More...
    (Shopping, Chain Stores)
  • After one year....



    After one year and over 200 purchases, I returned 10 items. Gems TV has locked me out of their system telling me that I am an "unwanted customer". The reason for my return; low quality of product and not as described. They always promise that the customer has thirty days to return any item with no questions asked. What they DON'T tell you is that they will cancel you as a customer if you return items. I have taken stones in for appraisals and some come have come in higher and some have come in for the price I paid. The only bad luck I have had that I feel there was... More...
    (Shopping, Chain Stores)


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