Gems TV Reviews and Complaints

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Gems TV Reviews

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  • Refund from GEMPORIA( Rocks) company UK



    I am so upset with this company. Poor, poor quality of jewelry ( I even can not believe that some people could be satisfied with such things) but the worth is their refunds for returns. They have my return for more then month and I do not get usual e-mail that they have it and will refund soon. And it is no way to find any information if you call them( just one phone #!!!) " We know nothing" that is all! I can not believe that such companies can exist on the market. More...
    (Holiday shopping reviews)
    energy's Picture   energy    2 Comments   Comments
  • Gems TV NO REFUND of over £1000 as promised!



    I purchased a pariba tourmaline in white gold in 2006 costing appx £1119. It arrived it was sharp it caught my finger on the shank, I immediately & on the same day took the ring to a reputable jeweller who looked and said it wasn't what I paid for and would I like a valuation to send to the Co.that was agreed and it would cost me appx £25. I agreed. I rang Gems TV immediately after I left the jewellers and spoke to Ben Gems at TV. I told him of my disappointment & I would be returning the ring. I was clearly upset as this was the largest amount I had ever spent on... More...
    (Miscellaneous)
    kaydburt's Picture   kaydburt    0 Comments   Comments
  • New Rings From Gems TV



    I am female and 27 and always review search sites before buying online. Gems TV seem to have a mix of reviews. Mine is positive. I was a first time buyer and went for 2 rings, both silver rings, one set with peridot and one set with sapphire. I love both. Fantastic for the price I paid for them (£20 and £15 both on clearance). If you're looking for perfect clarity, perfect faceting and perfect shape for £20 then your expectations are ridiculous. I have one £750 sapphire ring I received from a great aunt upon her passing and if I compare that to the £20... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    eeasp's Picture   eeasp    0 Comments   Comments
  • Mark and Steph



    We have bought several pieces from Gems TV and never have we had reason to complain. Always been good quality and value. We recently bought set of rings for a fantastic price as they would have made three great present's. But when Steph saw them she refused to part with them. Also recently bought a 0.33 carat 5stone diamond ring which is stunning. Can't find anything close to it for the price. Our latest purchase a 520 carat Amethyst necklace surprised us not normally something we would buy but bought it for my mother, its her birthstone, turned out very beautiful onscreen... More...
    (Miscellaneous)
    Marknsteph's Picture   Marknsteph    0 Comments   Comments
  • Disgusting Customer Service



    Disgusted with Gems UK (Gemporia.com) recently. There pieces are of very poor quality. Forever returning pieces where stones have fell out or lost there sparkle and lustre. There price promise continually changes to suit them and they are awful at refunding returned items. Change policies without notifying customers and then speak to us like crap! Also, are not bothered about losing custom! No attempt to rectify the situation just get told it is our prerogative if we want to leave! More...
    (Miscellaneous)
    lisa1974's Picture   lisa1974    20 Comments   Comments
  • TV programming



    I am absolutely fed up with the changes to advertised Gem TV programmes, the latest being the absence of Passport To Pimlico, announced in all media (even the same morning's daily newspapers) as being on at 9.40am, Saturday May 25. The Nine network continues to operate while holding the viewer in total contempt. Where's ACMA when this and other conduct (such as blatant late running of key programmes) is perpetrated week after week? Brian Gridley, Wollstonecraft, NSW 2065 More...
    (Entertainment, Movies, Events)
  • Gems TV



    I have been shopping on Gems Tv for about 6 months now and my advice is to consider carefully and buy wisely. It is a fab site to buy low cost gemstone jewellery, eg prasiolite, amethyst, topaz, tourmaline. It is not a good site to buy good quality paraiba, sapphire, ruby or emerald. These stones, at worthwhile quality, cost a packet. I would never consider buying diamonds or pearls from Gems TV - they may be affordable, but the quality is poor. Also, I feel presenters are less than explicit when it comes to treatments - what is the point of raving on about wonderful Mother Nature when... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    OFFS's Picture   OFFS    0 Comments   Comments
  • Pariba Tourmaline not a Pariba from GmsTV



    After purchasing a PARIBA TOURMALINE from Gems TV IN 2006. A experts valuation report said the ring was not as discribed and only worth £500, I pid £1194. It was returned the same day and Gems TV re Simon put £100 in my account for the stress caused & the valaution upon the receipt of the ring For months I requested a full refund, it never came I asked each month for 5 months no return. Life kicked in & I didn't contact again until Jan 2007, still same old same old. So to date although sending Steve Bennett proof & the "helpful" team proof I... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    kaydburt's Picture   kaydburt    2 Comments   Comments
  • excellent customer service



    I have purchased quite a few different items over the past couple of years normally on the net, one being a beautiful glen lehrer torus ring with ametrine the quality was superb and is much admired by many. I have also had a fabulous white gold tanzanite ring of simular quality. On occasions I have sent items back but not because of the quality at all it just has been like another lady said sometimes you need to compare but on these occasions I have had no problem at all. Too many people are quick to complain so I felt I needed to take the time to share my experience and hopefully put... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    sallyanne's Picture   sallyanne    1 Comments   Comments
  • Beautiful ring.... simply stunning!



    I have been buying jewellery from Gems since the end of 2010 and although I send quite a lot back, what I do keep is beautiful, well made jewellery at fantastic prices. What prompted me to write this review is the arrival of the most stunning ring I have ever seen! It has over a carat of natural kyanite in the centre,surrounded by clear topaz and then surrounded by beautiful natural moonstone. I can't stop looking at it! I am so thrilled! Gems tv are fabulous... I'm not in any way surprised they are the most successful private company of 2012. Wonderful. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Tillietoes's Picture   Tillietoes    0 Comments   Comments
  • My confidential information was merged with another customers!



    Imagine my shock to find emails addressed to another person on my email account detailing all the expenditure they were racking up on gems tv over the bank holiday weekend. When i rang gems tv they reassured me that none of my personal details had passed over and i insisted that they check and take off any of my information. I was reassured that that was the end of it. Imagine my concern when the person had the good delivered and returned it all to gems for a credit. I contacted my bank and they were very concerned too. The problem is that despite my trying to get to talk to someone at GEMS... More...
    (Shopping, Chain Stores)
  • faulty return



    lapis lazuli pendant damaged comments left on my accaount that item is not damaged...!!?? i fail to see how anyone could miss the bent/buckled setting...it was a big pendant!...it makes me look dishonest and i am not...more care must be applied when checking items for shipping (it was damaged b4 it left the dept.)and when faulty items are returned...i had a returns number asweLL...so please gems tv...look at your staff training! and please remove your comments that are on my account i am hurt by them More...
    (Shopping, Chain Stores)
  • faulty return



    hi there, i had to send a pendant back to gemstv it was bent and buckled around its base and very noticeable! they refused my return postage because the checker has said the item is not damaged!!!??? i fail to understand how anyone could miss this damage and im upset as comments about it?me have been left on my account making me look a liar i dont care about the p&p i want them to remove these comments...im writing to the chief exsecutive about this as i have 2 other itens that must be returned a ladies ring that is a gents size?! and a bracelette with a pearl missing...shame as love... More...
    (Shopping, Chain Stores)
    getvems's Picture   getvems    0 Comments   Comments
  • Ring



    I have just bought and received a 14ct ring from Gems TV and to be honest I cannot fault the quality of the ring or their service. I was able to track my delivery on line and the whole process has only been a good experience for me. It is a shame when most people only write a review when they are disappointed rather than pleased with a service. Personally, I would recommend them and I will certainly buy from them again. More...
    (Miscellaneous)
    Fifipepper's Picture   Fifipepper    0 Comments   Comments
  • Pleasant



    I have shopped GemsTV for 3 years and have numerous pieces of their jewelry. I find their jewelry is of incredible quality. I have also found over the years that their customer service is some of the best in the business and I can tell you I have dealt with a lot of customer services over the years. I am sure with all businesses out there, someone, somewhere will have a complaint but after 3 years dealing with GemsTV, they are top notch. Sadly, they will no longer exist. And the other jewelry shopping channels pale in comparison. More...
    (Beauty)
    SherriS's Picture   SherriS    0 Comments   Comments
  • seller



    I was told by a friend about Gems TV. I was watching on 04/01/2010 at about 1:30pm and whoever the women is selling the jewelry seriously needs to get a grip! I felt like I was in high school being scolded by the Principal! Over and Over and Over!!! Okay, enough. We know you should only bid if you want it and we know it may take from other people if we change our minds but really how many do you sell compared to the returns? As with any business you have a few bad eggs but come on, stop scolding. I turned to the channel because my friend told me it was "addictive" because... More...
    (Advertising)
    rn1967's Picture   rn1967    5 Comments   Comments
  • Awesome



    I have ordered from Gemstv twice now and have been completely happy with them. In my last purchase, one of the earrings was missing a stone. I was scared after reading some complaints about the return policy. I sent them back and received an email a few days later stating they were going to send a new pair. I received them yesterday and I am very happy with them. I love everything that I have ever purchased. Please don't be scared of some reviews that are posted here. More...
    (Shopping, Chain Stores)
    jcro's Picture   jcro    0 Comments   Comments
  • Only 1 complaint



    I have purchased rings, earrings, chains, and a brooch and I have only had 1 complaint. It was a pair of earrings that were supposed to be white topaz drop earrings. When the earrings arrived they looked like they needed a thorough cleaning! There was a pasty-looking film on top of all the stones making them look like they were fake. I took the cleaning cloth that came with my order and that didn't help so I used a toothbrush and that helped some. After all of my efforts, my 30 days were up so I had to keep them but I have sent other items back, not so much because of buyers... More...
    (Miscellaneous)
    ks1003's Picture   ks1003    0 Comments   Comments
  • Customer Service Poor



    I purchased a chain from Gems TV and they sent the wrong item. I sent it back well with in the 30 day return window. They sent the same chain back to me and are now claiming it is not a Gems TV item and will not refund. I have called and all they say is they will get back to me. BEWARE they do not stand behind their 30 day return and are trying to not refund my purchase even though I sent them the chain in the same packaging they sent to me! I will NEVER order from them again!!! More...
    (Online Shopping - Sponsored by AMAZON.COM)
    SUKIM's Picture   SUKIM    0 Comments   Comments
  • Returned



    I ordered a garnet ring an a gold necklace from gemstv. The necklace looked nothing like the one on tv.I was totally dissatisfied so i returned it in a timely fashion ( you have 30 days to get the items back to their warehouse) When I called to check on my refund the customer service rep told me the system shows the estimated date of delivery to them was several days away and by that time my 30 days would be up and therefore I would be ineligible for a refund. Then she refused to let me speak to a supervisor. I think if UPS tells them they have the pkg and will deliver it in a few days,... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Nitababi's Picture   Nitababi    0 Comments   Comments
  • I Love GemsTV



    I have ordered many times now in the past year from Gems TV. I have found the quality OutStanding!! I have compared similar items to those in the retail stores, and the difference is unbelievable. I tell everyone, even strangers! to shop GemsTV. The stones I have bought are lemon citrene, the prettiest garnet ring and neckless I have seen, ruby, a smokey quartz with the most beautiful detailed setting, and of course- tanzanite! The shipping has been quick too. I don't know about returns- I haven't wanted to return anything!! More...
    (Miscellaneous)
    5JenniferC's Picture   5JenniferC    0 Comments   Comments
  • Very Happy with GemsTV



    I'm disappointed by the number of negative reviews for Gems TV - I guess it's true that when someone has a positive experience they only tell a few people, but when they have a negative experience they tell everyone! I've been purchasing things from Gems TV for about three years now - and the worst thing I can say is that sometimes things do appear smaller in person (wish I had diamond lights follow me around!) But I have purchased an embarrassing quantity of items for a fraction of the cost I would have paid elsewhere; I have returned any items that I was not satisfied... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Joliefab's Picture   Joliefab    0 Comments   Comments
  • Accurate Company



    I have been dealing with Gems TV for about 4 years. They have always kept their word on everything about their products. If I returned and item they would promptly credit my account as sometimes I will order two or more items for comparison. Total returns have been excepted without question. This Company ranks at the top of all the companies that I have delt with online. The value of the jewels I have purchased have been drawn compliments from the jewelry stores that I visit also to compare prices. I have not seen any store prices that can compare to Gems TV. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    marine63's Picture   marine63    0 Comments   Comments
  • Poor Quality



    I bought jewelry from Gems TV as a new customer. I bought a Topaz ring, silver amethyst ring, and a silver chain. After ordering it and waiting for it to arrive, I googled GEMS TV and found they had quite a few problems, but decided to wait and find out for myself. Well, it arrived and just like everyone said., it was poor quality, very poor quality. The amethyst ring was shown in the picture to be dark purple and when it got here it was light pink. The topaz ring was very poor quality and it was shown on TV with rows of diamonds down each side. No, I got flat metal with metal ? cirle... More...
    (Miscellaneous)
  • Jewelry box



    I called to order a 48 ring box. Didn't order because of high shipping. Decided to order online and it said I had a duplicate address. Did I want them to send my password to my email address. I click yes and it says my email address is not recognized, try again. I never gave her an email address. Now I can't order the ring box. Tried several times and it will not let me as a new customer or telephone customer. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    ronimims's Picture   ronimims    1 Comments   Comments
  • don't know what U want here



    to whomever likes bargains & Jewelry: Having spent 2 yrs in Madagascar, I was atracted to a orange saphhire (Malagasy)silver pendant on GemsTV; it was said it was an inch high (?). W/ the shipping it cost just over $56. Rec'd it & was surprised how teensy tiny it wass (but well made and colorful); it measures no more than l/2 an inch, either direction. Thot to give it a 'go' and found an old chain w/ which to match it; wore it one day and it just wasn't visible nor prominent. Suitable, perhaps for a 10 yr old; my mistake was NOT viewing it vs. the neck of... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    DISGRUNTLED88's Picture   DISGRUNTLED88    0 Comments   Comments
  • not on sale



    I bought an Item the first time it was shown, they kept showing it saying it had sold for $100.00 or more then on there inventory clearance it sold for the same price as the first time they showed it. The price never changed every time they showed it it was the same price. even though they would like you to believe it is on sale More...
    (Advertising)
    tombstone's Picture   tombstone    0 Comments   Comments
  • Customer Service Sucks



    Gemstv shipped to the wrong address. Asked me to go to the old address and retreive the package (UPS left it on the door step). After calling them three times, each time being on hold for 15 mins or more, the representative would not let me speak to a supervisor. Each rep wanted me to go get the package. Once a rep called me but opted to go straight to voicemail so as not to speak with me. After 4 weeks they issued a refund. Cheap and shady company. Thought they were better than that, but I was mistaken. More...
    (Shopping, Chain Stores)
    consummer707's Picture   consummer707    0 Comments   Comments
  • Returns



    While their prices are attractive, I have received merchandise that was defective and the return process is slow and painful. Customer service is less than helpful, even if you have tracked and traced your return by their parcel carrier they will tell you over and over and over again that they have not received the item yet. I know they know what/how to track and trace but unless you insist that they log into their parcel carrier's website and confirm they received the package they will blow you off. Even after they acknowledge the return it can take up to 15 days to get your money... More...
    (Shopping, Chain Stores)
    spring77's Picture   spring77    0 Comments   Comments
  • Beatiful Jewelry but bad Customer Service



    I have ordered several items from GemsTV and have been pleased with each one. I have also sent rings back to be resized with no problems at all. However, I ordered a sapphire ring over 3 months ago, and when I received the ring, a note included said that they would send the Certificate of Authenticity seperately in 10 days. After a month, I wrote Customer Service requesting the Certificate and got a note from them saying to "be patient" they were sending them out that week. Now, another month later I still have no certificate. Now I'm beginning to be worried about my... More...
    (Shopping, Chain Stores)
    martih07's Picture   martih07    2 Comments   Comments
  • OUT OF STOCK



    I have bought 2 items from this company. I have tried to buy 7 total. With my first purchase it was online and everything went off without a hitch. The second item was online but it was advertised on TV as well. This was a high volume really inexpensive item. The order was canceled because of some billing issue. I used the same card for both transactions. Recently I tried to buy 4 pairs of pearl earrings from the TV show very reasonably priced. When I was talking with the sales person my call was dropped. I called right back and we corrected the billing address and I was assured there was... More...
    (Shopping, Chain Stores)
    snktire's Picture   snktire    0 Comments   Comments
  • stop picking on companies



    I feel that everyone who is complaining, is doing it out of spite because they didnt get their way. I feel every company gives people some leeway with there policies, but mainly stick to their written rules that every consumer is given to over view. I have boughten numerous item from gemstv and yes some of the items I do not care for and yes I do return some and I get a refund back. So if you claim your are disabled, or your only returned a few things, etc. and Gemstv is picking on you for some odd reason...get real! Its probably because you didnt READ the terms and conditions or you feel... More...
    (Shopping, Chain Stores)
    barbara12346's Picture   barbara12346    1 Comments   Comments
  • disappointed with quality



    i ordered a green amethyst ring from gemstv when i got it the stone was hardly green at all. it was very faint in color almost clear. not like the one they showed. but i decided to give them another chance and used the coupon to order a morganite ring. it was the same hardly pink at all almost clear. so i didnt order anything else for a long time. then a few weeks ago i saw the italian sparkle chain on sale and i decided maybe i would have better luck with ordering something with no gems. the chain is nice but very tiny. it is very dainty and on tv it looked a lot thicker. i was again... More...
    (Shopping, Chain Stores)
    shannontravis's Picture   shannontravis    1 Comments   Comments
  • rip off--in my opinion



    My 78 year old mom got hooked and in 6 weeks bought $17,000 worth of their overpriced stuff. I'm sure the "retail price" of their "bargains" has NEVER been paid! Because of her dementia, I was told they would make exception and accept return. Spent 2-3 days and $236 shipping/insurace to return the junk and now they "don't know who would have told me such a thing" when I called after they sent this garbage back. They take advantage of people and should be ashamed. More...
    (Shopping, Chain Stores)
    gemstvstinks's Picture   gemstvstinks    2 Comments   Comments
  • Gems tv customer review and complaint



    I have also had problems with Gems TV, their customer service reps are rude and you really need to be careful with the quality. I received a pair of earrings and thought they were beautiful. I put them in a drawer and did not wear them for about a month. I realized when I took them out to wear that the stones were cut completely different and the earrings did not match. Another ring I bought contained a very poorly cut stone. More...
    (Shopping, Chain Stores)
    mjbwsb's Picture   mjbwsb    0 Comments   Comments
  • Return status in writing



    I was a bit worried at first from reading some of these reviews. So I was surprised that I did in fact receive 2 return confirmations for the two items I needed to return (my fiancé had different plans). The return confirmations were itemized & thoroughly detailed to the last cent. So far I am happy with that. I will post another review once the money actually hits my account. I have ordered 3 more additional items that I am very pleased with as well. I've been purchasing with them for 2 months & so far, so good :-). I will keep u all posted. ~Ki Love More...
    (Shopping, Chain Stores)
    Shestarr's Picture   Shestarr    0 Comments   Comments

Gems TV Reviews By Product

 

Gems TV Comments


RunRabitRun1 says: (4 years ago)
 0
I have been buying items from GEM TV for years and find their jewellery usual and of good quality. Not only are Gems TV jewellery designs fanatic, I have learnt a lot about gem stones since buying from this company and feel able to talk about gem stones with any Bond Street Jeweller.



martinifrog says: (4 years ago)
 0
I love Gems TV and am so sad its gone. Ive purchased beautiful rubelite, tanzanite, opals, diamonds, gold chains, etc... I was in Tiffany's and received a compliment on my 3 carat tanzanite ring (which was larger and much less expensive than any they had), from one of the salesmen! I'm going to really miss Gems TV....



jonsmittyjonas says: (4 years ago)
 0
These people filed Ch 11 Bk in Delaware District Court 4/6/10. $500 million in debt. $50 million in assets. WTF? How pathetic of them not to see it coming since they were underselling jewelry constantly. How can you make a profit? You can't. Then they blame market conditions. Please. This isn't dot com burst, ya know, even if you are acting like dot bomb. The economy started tanking back in 2005. Get a clue, GemsTV.



leeanni says: (4 years ago)
 0
Thanks for the memories.



daveybender says: (4 years ago)
 0
I have been purchasing items from Gems TV since last summer. I did some research and realized that they were selling a lot of items that I could not find elsewhere for great prices-Paraiba Tourmaline, Indicolite, Zultanite, Burmese Ruby, Alexandrite, Demantoid Garnet. While I had one experience where I received the incorrect item, they corrected the problem and sent me the correct item. I have always been happy with their jewelry. Everything I have received is better than as seen on TV. I have purchased a number of items that have come with appraisals. I have been very pleased with the difference between the purchase price and the appraisal price. They tried to educate the public as much as possible and did that more so than any other home shopping show. I will miss them and am glad that I was able to secure many quality items before they close.



pene5 says: (4 years ago)
 0
I am having a problem with some of your people.
Day before yesterday I ordered several pieces of jewelry.One of your operator said my credit card was not accepting my charges.I asked her to pleas check again, she said it already said no. I called back 3 times more and was told they dropped everything I ordered. I was up watching your show until 5:00 in the morning ordering. Yesterday I called my visa yesterday and was told I have no balance,(which I already knew) so there was no reason for your people not to get it through. Now I have lost everything that I stayed up ordering. I do not think that this is fair, or good business. I have been very happy with all of the things I have ordered in the last few weeks, and would like to continue to order, but now I am not sure if anything will go through.
would you please check into this.
Thank You, Patricia A Ratto



jewels4u says: (4 years ago)
 0
Gems tv is closing in the usa. When is gems tv going to let everyone know they are closing?I love their jewelry but if you purchase from them will they honor their return policy?You can read about the closing on www.measuredup.com/company/gems-tv-2120



grusu123 says: (4 years ago)
 0
My name is Gale Rusu. I have 5 pieces of jewelry from you and loved them all but one. I accidentaly pulled the tag off one item and now you BLOCKED me, and I can't buy anything else. I really love your jewelry and would like to continue to buy your things. Is this a permanent thing or will I be able to buy your jewelry again?
Please let me know. And if it's not permanent, please let me know when I can start buying again.
Sorry for the mis-communication about the TAGS. It will never happen again, if I'm able to BUY your jewelry again.
Sincerely, Gale Rusu



froggie says: (4 years ago)
 0
my wife always buys from gems TV. Everything she has received has been nice. Anytime there had to be a return, it went well. No issues here



Shelly9 says: (4 years ago)
 0
This is the second ring I will be returning to gemstv that I paid over $500.00 The lastest ring had an appraisal for $2,700.00 SO I THOUGHT I WAS SAFE ordering it!!!! WRONG!!!!!!!!! I WAS SOOOO Disappointed I could cry!!!!!!!!!!! It was going to be my going away present from my boyfriend...I have to leave on Monday and be gone for a month to help take care of my mom (my dad just past away in July) I thought this was going to be a Great ring to wear while away from my honey to remind me of our Love. Instead now I'm sitting here CRYING about the ring and about having to fly away Monday for a whole month and NO ring to have to take with me !!!!!!!!!! SHAME on GEMSTV!



GRANDMAJO says: (4 years ago)
 0
I SENT MY RING BACK TWO WEEKS AGO AND HAVE NOT HAD ANY RESPONSE BACK YET. I WAS VERY DISAPPOINTED INTHE RING AS IT WAS TO BE A PURPLE AND IT WAS CLEAR IN COLOR. CUSTOMER SERVICE? WHAT IS THAT. I CAN'T GET THEM TO ANSWER. WE ARE BUSY THEN NOTHING. WHAT CAN DO? I WANT MY MONEY BACK.



aiaiaiaiai says: (4 years ago)
 0
my mom ordered several items from gems tv and they said it would come in 2 days but it's been 5 nd yet still nothing



Tennwoman says: (5 years ago)
 0
I just received my first purchase from GemsTV...an Aquamarine ring which I bought because my mother recently died and that is her birthstone. March is Aquamarine -but the gem I received is a dark purple! Its is NOT an AQUAMARINE, which is light blue! I've searched ALL of my documents in the package from GemsTV and I have everything-- BUT they DID NOT send me a Certificate of Authenticity!! They claim a "Generous returns policy" BUT- you HAVE to return that Certificate to return an item. It is NOT the ring I wanted in my mother's memory. They dont answer their phone. They just keep saying- "Call back later." I cant reach them by their web site. NOW What do I do????



werecat says: (5 years ago)
 0
I have made 3 purchases through gems tv and recieved 2 with the 3rd due to arrive probably today. I have been pleased with the appearance and value thus far. Much like with jtv i read reviews after the purchases and the mixed nature gives me pause. I have been lucky as none of the buys were poor. I too wish gems tv had a way to make more thoughtful purchases with a catalogue. I dont like to purchase via the web and would like to get item # and phone an order in. For the unhappy customers do what I do only make purchases that you feel you can afford to lose much like gambling.Make your first purchase an inexpensive item,if you are pleased a more expensive purchase should be satisfactory. Getting appraisals is an option but remember a jewler might under value a piece since they want your business and also the mark up on jewlery is massive.



flordelsol says: (5 years ago)
 0
I would like to know, if any of the ladies that host the show looks at their nails, If they are going to have their hands seen on the TV than I will advise to get their nails more often, and to Miss Brook, please stop using those ugly stick-on nails, or let a professional stick them on.



sfgemlover says: (5 years ago)
 +1
I started watching GemsTv in 2007. I thought the network was interesting and something different from Jewelry TV. After noticing a few try-out hosts from JTV i got a little bit disgusted. First of all, the hosts from JTV have such a terrible southern accent that normal people can't understand them, (think talking with marbles in your mouth!!). Then they think about bringinTim Temple in!! I really bothered me. He looks so plastic and non-emotional. Please boot him out!!! Other than that, I love ordering and watching all the other hosts.



helenofjewerly says: (5 years ago)
 0
I just walked in from work and you had some dementiod garnet earrings! I loved them and want them is there any way to get on list or could you show them again? I love your show please please please help me Thank Y ou for your time and i fully understand if i have lost out Thanks Jerry it was on Jims show Keep up the good work. Hopeing and praying that i can get them... ALoyal Customer.. Helen



Dickydoo says: (5 years ago)
 0
I "found" it interesting that an item priced at $8000 very often will sell in the $600 range. About 13% Very common. Yet, most items in the $600 to $700 range sell in the $150 area. That's about 25%. "Why" the big difference? Anyone?



poodlemamax2 says: (5 years ago)
 0
I have purchased several items from GemsTV. and never had any trouble with getting a refund. GemsTV has a very generous return policy. As far as quality, I've seen jewelry, in department stores and big name jewelry stores, offering poor quality gems or lab created stones, set in 10K gold priced much higher than GemsTV. Like anything else, shop around and become an educated buyer



saltydog says: (5 years ago)
 +1
If there are absolutely no middle men, why are the prices average? Also, they claim exclusivity in some gem suppliers, such as zultanite. However, I have found several other so-called wholesale suppliers. Instinctively I feel they are not entirely legitimate, and what recourse does the public have with a fareastern based company?



ECONOMICAL says: (5 years ago)
 0
I PURCHASED A FEW ITEMS AND FOUND THEM TO BE PRETTY NICE ESPECIALLY FOR THE PRICES. GET MANY COMPLIMENTS ON MY PURCHASES, AND I DON'T DIVULGE THE PRICING, KEEP THEM GUESSING. RETURNED A COUPLE ITEMS AND MY CREDIT PROCESSED QUICKLY. THEY ARE VERY CLEAR ABOUT "DO NO REMOVE TAG", SO I DON'T UNDERSTAND THOSE NEGATIVE REMARKS FROM OTHER CUSTOMERS ABOUT NOT BEING REFUNDED IF REMOVED. HOW CAN YOU NOT NOTICE SOMETHING IS YELLOW AND NOT WHITE "AFTER" YOU REMOVED THE TAG...THAT'S PRETTY DOUBTFUL, AND I WOULDN'T HONOR THAT RETURN UNDER THAT EXCUSE. I'LL CONTINUE TO PURCHASE AS LONG AS THEY CONTINUE TO AIR ON CHANNEL 77 IN MY SOLANO COUNTY.



Beets says: (6 years ago)
 0
I think Gems TV should have a cat-
alog for people like myself who don't have credit cards,so we can
order and pay by money order.



Kohlie says: (6 years ago)
 0
I just purchased a blue diamond 18K white gold ring and I love it! So much so that I brought a few more rings over the weekend. My diamond was beautiful, the gold stunning.

But after reading these reviews I am just a tad bit nervous.

They seem to have a lot of fun on the show, but the people who answers the phone could use some customer service training.



FSU2006 says: (6 years ago)
 +1
While I do shop a little bit at Gems TV, I want to post a BUYER BEWARE regarding their web games: The prices on the webgames are a bit higher than if you do a search through their online catalog (marked "Sales" on their site). I just got stung for a $7 price difference because I forgot to do my homework after I added an item from the webgames to my cart. I double checked this discovery on a different item -- it was $1 less in the catalog than in the webgame. So, the differences don't seem to be too great and may not matter a whole lot to some people, but $7 could just about pay for the shipping of the item.



Sparklies says: (6 years ago)
 0
I have purchased more jewelry than U should have from GemsTV but after I had some of my first over $100 purchases appraised by an independant appraiser. Most things appraised 2 times higher and above. On one piece the appraiser even was surprised by the quality of the piece and asked where I had gotten it. As for returns I have never had an issue - they tell you not to remove the tag. I try wearing the rings wiht the tag tucked under the band to see if I like it enough to keep it. As for the policy I can understand it - how will they know it you are returning something they actually sold you. I even had a gem missing from a bracelet that I knew I was keeping and had it fixed and returned with no problems. Considering the jewelry I have purchased at stores and on trips around the world - I think the quality is good for the price.



Chrisisme says: (6 years ago)
 0
I have also had problems with GemsTV. But I was taken care of pretty quickly by Janet in their Customer Service Department. I did have my gem appraised and it was worth more than I paid. Just don't forget not to remove that stupid tag on the ring you bought or you cannot return it. And yes it does state very clearly in the paperwork not to remove it. I was just so excited to get my ring that I tore it right off. My fault but I still feel it is a stupid policy.



curious says: (6 years ago)
 0
I haven't seen any comments about the quality of their gems. Has anyone had any of their purchases appraised? If so, are the items as represented on the show?




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