Gems TV Reviews and Complaints All Reviews

Tennwoman's Picture Comment by Tennwoman  0

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I just received my first purchase from GemsTV...an Aquamarine ring which I bought because my mother recently died and that is her birthstone. March is Aquamarine -but the gem I received is a dark purple! Its is NOT an AQUAMARINE, which is light blue! I've searched ALL of my documents in the package from GemsTV and I have everything-- BUT they DID NOT send me a Certificate of Authenticity!! They claim a "Generous returns policy" BUT- you HAVE to return that Certificate to return an item. It is NOT the ring I wanted in my mother's memory. They dont answer their phone. They just keep saying- "Call back later." I cant reach them by their web site. NOW What do I do????

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